How we use your details

This page says what SynXCare does with the details you give us on the waiting list and on the form for caregivers and nurses. If anything is not clear, ask us.

Who we are

SynXCare arranges care at home in The Gambia. We are not open yet, so for now we keep a waiting list. We decide how your details are used, and we are the ones to ask about them.

What we collect

On the waiting list for families:

your name and your phone or WhatsApp number
your email address, if you give one
whether you live in The Gambia or abroad, and in which country
who needs care, if you tell us
the town or area where care is needed
the kinds of help you are interested in, if you choose any

On the form for caregivers and nurses: your name, your phone or WhatsApp number, your email address if you give one, your work, and the town or area where you live.

With both forms we also keep which form you used, the sentence you agreed to and the time you sent it. The forms do not ask about anyone's health, so please do not send us health details this way.

Why we collect it

Only to contact you: about care at home if you joined the waiting list, or about working with us if you are a caregiver or a nurse. We contact you before care starts or once we open. We do not use your details for anything else and we do not send you advertising.

If you gave an email address, we may send you one email to say we received your details.

What lets us use it

You agree to it when you tick the box on the form. You can take back your agreement at any time by writing to us or calling us. We then delete your details. Taking it back does not change what we did with them before.

Who sees it

Only our own team. We never sell your details and we never give them to anyone else to use for their own purposes.

Two companies keep our systems running and handle your details only for us: Amazon Web Services, which stores them and sends our emails, and Zoho, which runs our mailbox.

Where it is kept

Your details are stored by Amazon Web Services in Ireland, in the European Union. Emails about your entry are sent through Amazon's email service and arrive in our mailbox at Zoho Mail, also in the European Union.

Our team in The Gambia reads them there, so your details are seen from The Gambia, which is outside the European Union.

How long we keep it

Until care starts in your area and we have contacted you. Never more than 12 months from the day you sent the form: after that your details are deleted. If you take back your agreement, we delete them sooner.

Your rights

You can ask us at any time to:

show you the details we keep about you
correct them
delete them
stop using them, by taking back your agreement

Write to us or call us. If you are not happy with how we use your details, tell us first and we will try to put it right. You can also complain to the data protection authority in the country where you live. Every country in the European Union has one, and so does the United Kingdom.

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